Tori Low Brim Straw Hat

PROCESSING TIMES

All orders are processed between 2-3 business days before being shipped. Then an additional 2-5 business days for you to receive the order after it’s been shipped. However, during holidays, please allow longer processing times due to these busy periods.

DELIVERY

Please note, all deliveries are mailed either through USPS or UPS and with requirement of a signed signature. Please make sure you or someone else will be either at home or work to accept and sign for the delivery. If no one is available at the time of the delivery, you will be left a note from the mail carrier person for you to call and schedule for a re-delivery or in person pickup.

RETURN POLICY

ACCESSORIES

Accessories are FINAL SALE items and cannot be returned or refunded. This include items under the Accessories subcategories such as Earrings, Hair Accessories, Necklaces, Bracelets, Belts, Eyewear, and Hats. If returned back to us, a $20 fee will be charged to your card and the Item(s) will be shipped back to you.

CLOTHING & BAGS

If you are not thrilled about your order, you can return it for a refund within 14 days of the delivery date. All tags MUST be attached and not removed. The item(s) MUST be returned in the same condition as received; unwashed, unworn, unused, free of any stains, odors, or any distinct smells such as perfume or deodorant.

Please make sure before trying on any white or light color clothing, your skin is free of makeup or tanning products.

In a rare case should you receive a damaged or defected item, You MUST notify customer support within 24 hours of you receiving the order, or you will NOT qualify for a refund. Failure to notify us before returning the item will be subject to a $20 fee, and the Item will be shipped back to you.

To review our full Return Policy, please click here.

EXCHANGE

Exchanges are not currently offered at this time, because we cannot assure an item’s availability in time for an exchange. Simply place a new order for the new desired item, if you don’t wish to wait until we received your return then processed your refunds back to your card, in order for you to make a new purchase. Then return the item(s) you’re unsatisfied with for a full refund. Please note, shipping fees are not refundable. Your refund will be processed within 4-7 days of us receiving your return.